Return Policy
At Mr Gozo, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy.
Eligibility
You may return an item for a refund or exchange within 15 days of receiving your order if it meets the following criteria:
- The item must be in its original condition, unworn, and with all tags attached.
- Returns must be initiated within 15 days of receiving the order.
- Returns must be accompanied by proof of purchase, such as the original order confirmation or packing slip.
Size Exchange
If the item does not fit as expected, you may exchange it for a different size, subject to availability. Please contact our customer service team to initiate a size exchange.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card issuer.
Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective item. We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.
How to Initiate a Return
To initiate a return, please contact our customer service team at [MrGozo@email.com] with your order number and reason for the return. Our team will provide you with further instructions on how to return your item.
Contact Us
If you have any questions about our return policy, please contact us at mrgozo099@gmail.com.